Terms and Conditions

TERMS AND CONDITIONS OF SALE

Please read this document carefully before ordering any product. These terms and conditions of sale, together with our Delivery, Returns and Privacy Policies, (together referred to as the “Conditions”) apply to any order you place through our UK website: http://theenglishsoapcompany.com  (the “Website”). By placing an order through the Website you confirm that you have read, understand, and agree to the Conditions. You should print a copy of the Conditions or save them to your computer for reference

Payment

We accept Credit Card, Debit Card payments via RBS Worldpay. Cards we accept, (MasterCard / Visa / Visa Electron / Visa Purchasing / JCB / Solo / Switch)

Order Notes

Please note that all transactions will be carried out in Pound Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Christina May monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, The English Soap Company reserves the right to decline orders for bulk or high value purchases.

ACCEPTANCE; CONTRACT FORMATION
Our acceptance of your order will take place, and a contract will be formed between you and The English Soap Company, only when the products have been dispatched to you. The contract between us will include these Conditions and the information contained in the order confirmation email, including the goods ordered, payment arrangements, the total price of the products inclusive of taxes and will supersede any and all prior terms, conditions, warranties and representations. All contracts are concluded in the English language. Prior to dispatch of the products The English Soap Company has the right to decline an order for any reason, including, but not limited to, any error, inaccuracy, or omission relating to a product you have ordered. If we cannot supply you with the product or service you ordered then we will not process your order and will inform you of this by email. If you have already paid for the product or service we will refund you in full as soon as reasonably possible.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel.

Damaged and defective goods:

We will replace your purchase if it gets damaged in transit or you believe the product to be defective.

You have the right to cancel your order, these terms apply: 

1.1 All customers have the right to a 14 day cool off period with a full money back guarantee. You must tell us you wish to cancel within 14 days of your receipt of the Goods;
1.2 The Goods must be returned to us within 14 days of you telling us you wish to cancel:
1.2.1 with both goods and all packaging in their original condition unopened and unused.
1.2.2 securely wrapped and secured.
1.2.3 Our delivery must be included.
1.2.4 Return of goods is at your own risk and cost.
1.3 After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 14 days from the date of receipt;
1.4 If you do not return the Goods to us, you are still liable to us for the cost.
1.5 We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

If you wish to cancel please send the following form via post or email:

Cancellation Form

To: The English Soap Company: Silveroaks Farm, Waldron, East Sussex, TN21 0RS, UK, Tel: 01435 813849, email: info@theenglishsoapcompany.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate

 

 

Online dispute resolution

For any dispute regarding your order that you feel can not be resolved through the Returns Policy & Guarantee we recommend the use of the European ODR platform.

Alternative dispute resolution can take place in various ways, including face-to-face, by telephone, in writing or online. To encourage the use of online dispute resolution (ODR) there is a European ODR platform, which allows consumers, traders and ADR providers to file, respond to, and handle disputes (including disputes where the trader and consumer are in different countries within the EU) online. CTSI recently launched the ODR Contact Point website, which is designed to help consumers use the European ODR platform.

Contacting us

Please contact us at the details below:

Postal Address:
The English Soap Company
Units 1-4
Silveroaks Farm
WALDRON
East Sussex
TN21 0RS

Phone: +44 (0) 1435 813849
Fax: +44 (0) 1435 812970
Email: info@theenglishsoapcompany.com
Web: www.theenglishsoapcompany.com

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Christina May or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Christina May owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of The English Soap Company or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks

All trademarks that appear on this site are the property of their respective owners.

COMPANY DETAILS:

Registration Name: Christina May Limited trading as The English Soap Company

Place of Registration: England

Registered Office Address: Rotherdale, Fir Tol Road, Mayfield, East Sussex, TN21 0RS

Registered Number: 04080825

VAT Number: 790626509